FAQ

We aren’t able to make any guarantees. We recommend putting a note in when completing your booking or calling our Reservations Team and making a request that way. Our front desk staff try their best to accommodate special requests as much as possible, but if your room isn’t ready when you arrive, we would be happy to hold onto your bags in the meantime.

Easy peasy! First, you fly to Calgary, Alberta (YYC). Then it’s just an hour and a half drive the Trans Canada highway west to Banff. If you don’t want to rent a car, we recommend either the Banff Airporter or Brewster Transportation.

More details about how to find us and links online: banffptarmiganinn.com/location

The best way to see all that Banff has to offer is to make sure you fuel up before you get out there! The Meatball Pizza and Pasta is our in-house restaurant and serves breakfast daily. Take a look at our a-la-carte Breakfast options available between 7am and 10am every day.

We are also walking distance from Pacini Restaurant with a large breakfast menu: pacini-restaurant as well as a few really great coffee shops too!

As much as we would love to have ALL the pets, we only have very specific numbers of pet-friendly rooms available. Please call our Reservations Team who will be able to confirm whether we have any rooms available. Our pet fees apply which is $25 per pet, per night plus tax!

More details can be found on our website: banffptarmiganinn.com/pet-friendly

What is your cancellation policy?

It’s pretty simple, really! We offer free of charge cancellations at any time, up until 72 hours before you’re due to check in. In other words, you have until 4pm (Mountain Time) three days before you’re due to arrive.

If you cancel within 72 hours (or don’t show up) then you will be charged our standard cancellation fee. This is the total of the first night of your stay, plus tax.

Holiday Cancellation Policy

Between December 20th, 2024 and January 4th, 2025, all reservations are subject to our Holiday Cancellation Policy. This means that for any booking you make for these suites between those dates will require a deposit of the first night plus tax. Any cancellations received after 4pm, 14 days prior to your arrival date will forfeit the deposit taken.

We have an onsite parkade with quite a few spaces, as well as some parking along the side of the hotel. Parking spaces are first come, first serve, on busy weekends, public holidays and during Summer, we recommend leaving your car and walking, cycling or taking a bus to travel around town.

The height allowance for cars is 6’ or 1.8m.

Do I need to pay anything upfront when I reserve my room?

There is no deposit required! All we need is a credit card on file (sorry, no debit cards) as a guarantee on the room and the ability to enforce our cancellation policy. If you have booked three rooms or more, please see our Group Booking section below.

Your indoor hot tubs look great! What are their opening hours?

Thank you! Our hot tubs are open from 7am to 11pm.

Something has come up and I need to modify my booking. Is that okay?

Sure! But you need to know a few important things. Making a modification can change the price of your room, lose availability or get additional fees. So please be careful!

I booked online with Booking.com/Expedia/Hotels.com and I need to cancel/modify my booking. Can I do it through you?

Unfortunately we aren’t able to make any amendments to bookings not made directly through us. You will need to contact the company you originally booked through to make any changes.

Certainly there is, it’s named Roam Transit and they’re a great way to get around. We offer complimentary (yes, FREE) bus passes for the local Banff Roam Routes. Some of the local routes include Banff gondola, Lake Minnewanka, Tunnel Mountain, and the Hot Springs. The bus stop is in front of our hotel and the front desk can give you passes for your the duration of you stay.

Roam transit also offer bus services to Johnston Canyon, Lake Louise, Moraine Lake, and Canmore (some are seasonal), for an extra charge. Please check out their website for more details: roamtransit.com

I need to make a reservation for three (or more) rooms. Is there anything more I need to do?

If you want to make a group of bookings for a function, or larger group, please call the Reservations Team directly at 1(800) 661-8310. Otherwise, the only difference is that we require a deposit of the first night of your stay plus taxes for each room. If you still aren’t sure, feel free to call our Reservations Team.

You can check-in any time from 4pm onwards, while check out is by 11am.

On check-in a pre-authorization equal to your total anticipated stay, plus a $100 deposit for incidentals will be placed in a “holding-state” on your credit card. On checkout, if you use your credit card to pay for the room, the room amount will be processed and the deposit will be released. Credit card holds usually take 3-10 business days to clear. If after 10 business days the amount has not cleared, we advise you to contact your credit card company directly.

Bring your water bottle with you to Banff. All of the water in Banff is rated as high quality groundwater by environment Alberta. It tastes great and there are plenty of filling stations and fountains around town.

Read more here: banff.ca/Drinking-Water