FAQ

You can check-in any time from 4pm onwards, while check out is by 11am.

On check-in a pre-authorization equal to your total anticipated stay, plus a $100 deposit for incidentals will be placed in a “holding-state” on your credit card. On checkout, if you use your credit card to pay for the room, the room amount will be processed and the deposit will be released. Credit card holds usually take 3-10 business days to clear. If after 10 business days the amount has not cleared, we advise you to contact your credit card company directly.

The hot tubs, steam room and sauna are open from 7am to 11pm.

Bring your water bottle with you to Banff. All of the water in Banff is rated as high quality groundwater by environment Alberta. It tastes great and there are plenty of filling stations and fountains around town.

Read more here: banff.ca/Drinking-Water

First, you fly to Calgary, Alberta (YYC). Then it’s just an hour and a half drive the Trans Canada highway west to Banff. If you don’t want to rent a car, we recommend either the Banff Airporter or Brewster Transportation.

More details about how to find us and links online: banffptarmiganinn.com/location

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Ptarmigans are hardy members of the grouse family that spend most of their lives on the ground at or above the treeline.

Roam Transit has a stop close by and they’re a great way to get around. We offer complimentary bus passes for the local Banff Roam Routes. Some of the local routes include Banff gondola, Lake Minnewanka, Tunnel Mountain, and the Hot Springs. The bus stop is in front of the hotel and the front desk can give you passes and schedule for your the duration of you stay.

Roam transit also offer bus services to Johnston Canyon, Lake Louise, Moraine Lake, and Canmore (some are seasonal), for an extra charge. Find more details on their website: roamtransit.com

The best way to see all that Banff has to offer is to make sure you fuel up before you get out there! The Meatball Pizza and Pasta is our in-house restaurant and serves breakfast daily. Take a look at our a-la-carte Breakfast options available between 7am and 10am every day.

We are also walking distance from Pacini Restaurant with a large breakfast menu: pacini-restaurant as well as a few really great coffee shops too!

There is an onsite parkade with quite a few spaces, as well as some parking along the side of the hotel. Parking spaces are first come, first serve.

The height allowance for cars is 6’ or 1.8m.

Yes, we are pet friendly. Not all rooms are pet-friendly so please call our Reservations Team to confirm whether we have any pet specific rooms available. Our pet fees apply which is $25 per pet, per night plus tax!

More details can be found on our website: banffptarmiganinn.com/pet-friendly

To avoid penalty of first night room rate plus taxes, reservations must be cancelled by 4:00 pm MST, three days prior to arrival. Cancellations made after 4:00 pm MST or no-shows are subject to the first night room rate plus taxes.

I booked online with Booking.com/Expedia/Hotels.com and I need to cancel/modify my booking. Can I do it through you?

Unfortunately we aren’t able to make any amendments to bookings not made directly through us. You will need to contact the company you originally booked through to make any changes.